Panther Labs incident
Native Slack integrations experiencing ingestion failures
Panther Labs experienced a minor incident on October 11, 2023 affecting Data Ingestion into Panther (Log Processing), lasting 11h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2023, 10:17 AM UTC
Panther has identified an issue with the ingestion of "IntegrationLogs" and "AccessLogs" log types for the native Slack integrations, specifically affecting the Slack Standard and Plus plans. Our engineering team is currently investigating this behavior. We will provide updates on this incident as our investigation and remediation process progresses.
- identified Oct 11, 2023, 12:41 PM UTC
We have identified the root cause of the issue and begun deploying a fix to resolve this problem. We will update this incident again when the issues are fully resolved.
- monitoring Oct 11, 2023, 07:14 PM UTC
The fix for this issue has been deployed to all impacted accounts and our data indicates that customers are no longer encountering the errors associated with this issue. We will continue to monitor it to ensure there are no further issues. Slack logs that previously failed to ingest due to this issue are automatically being re-ingested to Panther and no action is required by customers.
- resolved Oct 11, 2023, 10:03 PM UTC
This incident has been resolved.