Panther Labs experienced a minor incident on January 17, 2025 affecting Alert Delivery, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 17, 2025, 10:31 PM UTC
Panther has identified an issue impacting alert generation (and delivery) for detections with an events threshold value greater than one. We are currently testing a potential fix, and will update the status page once we confirm the solution is effective.
- monitoring Jan 18, 2025, 01:37 AM UTC
We have identified the root cause of the issue and deployed a fix. Our team is currently monitoring the situation to ensure that the issue has been fully resolved. Once confirmed, we will officially close this incident. If you’d like to determine whether this issue impacted your account, please follow the steps outlined in the article below: https://help.panther.com/articles/9727040283-how-to-determine-impact-of-the-alert-generation-and-delivery-failures-incident
- resolved Jan 18, 2025, 02:22 AM UTC
Our observations have confirmed that the fix has been successful, but we will continue to monitor to ensure there are no further issues. We sincerely apologize for the inconvenience this may have caused and appreciate your understanding as we worked to resolve the issue. If you have any questions or need further assistance, please don’t hesitate to contact our support team.