Panoply incident

Postgres connector failing

Notice Resolved View vendor source →

Panoply experienced a notice incident on February 13, 2018, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2018, 02:00 PM UTC
Resolved
Feb 13, 2018, 03:38 PM UTC
Duration
1h 37m
Detected by Pingoru
Feb 13, 2018, 02:00 PM UTC

Update timeline

  1. investigating Feb 13, 2018, 02:00 PM UTC

    We're investigating elevated errors and failures in the Postgres connector.

  2. identified Feb 13, 2018, 02:46 PM UTC

    We've identified the source of the problem and are working on a fix

  3. monitoring Feb 13, 2018, 03:31 PM UTC

    We've applied a fix and are monitoring relevant jobs

  4. resolved Feb 13, 2018, 03:38 PM UTC

    We've confirmed Postgres jobs now complete successfully. Jobs that previously failed will either be handled by the retry mechanism (if retries have not been exhausted) or upon the next scheduled time.