Panoply experienced a major incident on September 4, 2018 affecting Database Connectivity, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Database Connectivity
Update timeline
- investigating Sep 04, 2018, 09:01 AM UTC
We are investigating a db connectivity issues which is affecting some customers. We are sorry for any inconvenience and will update when we have more information
- identified Sep 04, 2018, 09:20 AM UTC
We believe we have identified the issue which was causing connectivity problems. We've applied a temporary workaround to make service more available while we prepare a more permanent fix to prevent the issue from occurring again.
- monitoring Sep 04, 2018, 09:56 AM UTC
A fix has been deployed and we're monitoring
- resolved Sep 04, 2018, 10:21 AM UTC
This incident has been resolved.