Panoply experienced a major incident on September 5, 2018 affecting Data Sources, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Data Sources
Update timeline
- investigating Sep 05, 2018, 06:56 PM UTC
We are currently investigating the Facebook Ads connectivity issue
- identified Sep 05, 2018, 07:01 PM UTC
We've identified the issue and releasing a fix shortly
- monitoring Sep 05, 2018, 07:31 PM UTC
The fix was deployed and we're currently monitoring. Any previous data source run should be retried automatically or can be collected manually through the data sources screen.
- resolved Sep 05, 2018, 08:16 PM UTC
Facebook Ads data source is working as expected since 7:30pm GMT