Panoply incident

Data warehouses connectivity issues

Major Resolved View vendor source →

Panoply experienced a major incident on March 28, 2019 affecting Database Connectivity and Data Sources, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2019, 11:38 PM UTC
Resolved
Mar 29, 2019, 12:39 AM UTC
Duration
1h
Detected by Pingoru
Mar 28, 2019, 11:38 PM UTC

Affected components

Database ConnectivityData Sources

Update timeline

  1. investigating Mar 28, 2019, 11:38 PM UTC

    We are investigating connectivity issues to our data warehouses and potential delays in data sources' runs

  2. monitoring Mar 28, 2019, 11:52 PM UTC

    We've identified and fixed the issue. All data warehouses and sources should work as expected now. We monitoring their accessibility to verify that it stays that way

  3. resolved Mar 29, 2019, 12:39 AM UTC

    While monitoring we did not see any unexpected connections issues to the data warehouses and all data sources were working as expected