Panoply incident

Text ingestion issue

Notice Resolved View vendor source →

Panoply experienced a notice incident on November 14, 2019 affecting Data Sources, lasting 15h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2019, 08:01 PM UTC
Resolved
Nov 15, 2019, 11:59 AM UTC
Duration
15h 57m
Detected by Pingoru
Nov 14, 2019, 08:01 PM UTC

Affected components

Data Sources

Update timeline

  1. identified Nov 14, 2019, 08:01 PM UTC

    Cases identified where after ingestion textual fields are saved as a date value instead of the text. Our investigations show this only affects texts like "XXXX,YYYY" where X can be any letter and Y can be a letter or a number. There can be any number of characters before and after the comma. Our team identified the cause for the issue and are working on a fix.

  2. resolved Nov 15, 2019, 11:59 AM UTC

    The issue is resolved. A fix was deployed and verified.