Panoply experienced a critical incident on September 23, 2020 affecting Data Sources, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Data Sources
Update timeline
- investigating Sep 23, 2020, 12:58 PM UTC
We have identified an issue with the job scheduler affecting customer jobs. Because of this we have temporarily disabled the scheduling of new jobs until the issue is resolved. We are working hard to resolve the matter as quickly as possible. Your data is safe and no action is required by the users. Job queue will be ingested once the incident is resolved.
- monitoring Sep 23, 2020, 02:36 PM UTC
The issue was resolved and we are now monitoring our data sources job queue.
- resolved Sep 23, 2020, 03:06 PM UTC
This incident has been resolved.