Panoply incident

Inability to connect Google Data Studio to Panoply

Major Resolved View vendor source →

Panoply experienced a major incident on January 27, 2021 affecting Database Connectivity, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2021, 11:58 PM UTC
Resolved
Jan 29, 2021, 12:03 AM UTC
Duration
1d
Detected by Pingoru
Jan 27, 2021, 11:58 PM UTC

Affected components

Database Connectivity

Update timeline

  1. identified Jan 27, 2021, 11:58 PM UTC

    We've identified an inability to connect Google Data Studio to Panoply and investigating the issue

  2. resolved Jan 29, 2021, 12:03 AM UTC

    Due to a code change implemented by Google in Google Data Studio, Panoply can no longer connect to their BI platform. We are in contact with Google to assess a fix. Please contact the Director of Customer Success ([email protected]) for guidance