Panoply experienced a major incident on December 6, 2021 affecting Data Sources, lasting 13h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 06, 2021, 12:55 PM UTC
The following data sources are currently not available (users cannot log in to new data sources and existing data sources will fail to collect data): * Facebook Ads * Facebook Pages * Facebook Posts * Instagram Business We are currently working with the Meta (Facebook) team to resolve this issue.
- resolved Dec 07, 2021, 02:09 AM UTC
All four Meta (Facebook & Instagram) data sources are available for creation and collection.
- postmortem Dec 07, 2021, 07:31 AM UTC
After reviewing the incedent, unfortunately, we cannot find something to improve in Panoply work. In retrospective there was no issue or problem with the platform and the reason the app was disabled was because the tester did not have valid credentials to the platform. It is very unsettling that FB decided to disable the app and just then inform us of the actual caveat. After the credentials were provided the app was approved within a few hours. People involved - alon oded Mykyta