Panoply incident

Inability to access to Redshift accounts through external tools

Panoply experienced a critical incident on November 26, 2022 affecting Database Connectivity, lasting 44m. The incident has been resolved; the full update timeline is below.

Started: Nov 26, 2022, 07:07 PM UTC
Resolved: Nov 26, 2022, 07:52 PM UTC
Duration: 44m
Detected by Pingoru: Nov 26, 2022, 07:07 PM UTC

Affected components

Database Connectivity

Update timeline

investigating Nov 26, 2022, 07:07 PM UTC

We are currently investigating the inability to access Redshift accounts through external tools. The issue is currently affecting only external connections and the platform and data sources are working are expected.
resolved Nov 26, 2022, 07:52 PM UTC

We’ve resolved the Redshift connectivity issues by updating our SSL certificates for our Redshift data warehouses.