Pandium incident

Runs processing with delays

Major Resolved View vendor source →

Pandium experienced a major incident on November 1, 2024 affecting Runs, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2024, 10:49 PM UTC
Resolved
Nov 01, 2024, 11:13 PM UTC
Duration
24m
Detected by Pingoru
Nov 01, 2024, 10:49 PM UTC

Affected components

Runs

Update timeline

  1. investigating Nov 01, 2024, 10:49 PM UTC

    Runs for some US-Based accounts are processing with delays. We are investigating.

  2. investigating Nov 01, 2024, 11:02 PM UTC

    The issue with runs has been identified and we are implementing a fix. No other services are affected.

  3. identified Nov 01, 2024, 11:03 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 01, 2024, 11:09 PM UTC

    A fix has been implemented and we are monitoring recovery

  5. resolved Nov 01, 2024, 11:13 PM UTC

    This issue has been resolved.