PagerTree Outage History
PagerTree is up right nowPagerTree had 11 outages in the last 2 years totaling 52607h 51m of downtime — averaging 0.5 incidents per month.
There were 11 PagerTree outages since October 24, 2024 totaling 52607h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
PagerTree connection issues - Connection Latency and Resets
Voice Calls are coming from our Plivo provider
Connectivity errors to the PagerTree application due to Cloudflare Global Network
Degraded Performance and Intermittent Errors to 3rd party notification services.
Database Maintenance
Timeline · 1 update
- monitoring Oct 03, 2025, 10:56 PM UTC
2025-10-08 18:19:18 UTC Operational [ Maintenance complete ] Service upgrade complete. 2025-10-08 17:00:00 UTC Outage [ In maintenance ] We are currently upgrading our services; it should take up to 2 hours. 2025-10-03 23:00:00 UTC Operational [ Maintenance scheduled ] We will be upgrading our database on Oct 8, 2025, at 1 p.m. Eastern / 10 a.m. Pacific, requiring up to 2 hours of downtime for all services.
Docs Site Not Working - Can be temporarily reached at https://pagertree.gitbook.io
Timeline · 1 update
- monitoring Jun 20, 2025, 03:55 PM UTC
2025-06-20 17:36:12 UTC Operational [ Resolved ] Docs site is now operational. 2025-06-20 15:55:08 UTC Partial outage [ Investigating ] Our docs site is currently not working and resulting in a JavaScript error. Docs can currently be reached at https://pagertree.gitbook.io
Inbound Queue Processing backed up.
Timeline · 1 update
- monitoring May 16, 2025, 02:06 PM UTC
2025-05-16 15:22:22 UTC Operational [ Resolved ] The root cause of this issue was CPU throttling by our PaaS provider. We changed CPU configurations to prevent this in the future. 2025-05-16 14:47:10 UTC Operational [ Monitoring ] We have identified the root cause of the backup. (CPU Saturation) During the incident, critical queues were only slower than normal. Alert processing and notification delivery were delayed up to 15 minutes, but nevertheless delivered. Our search queue was backed up to 100 minutes. 2025-05-16 14:06:13 UTC Problem detected [ Investigating ] Inbound Queue Processing has been backed up since 12:45 UTC. We are investigating...
Network maintenance in SEA (Seattle, Washington, USA)
Timeline · 1 update
- monitoring May 12, 2025, 05:17 PM UTC
2025-05-15 16:00:00 UTC Operational [ Maintenance complete ] Upstream provider critical network maintenance complete. 2025-05-15 14:00:00 UTC Degraded performance [ In maintenance ] An upstream provider is performing critical network maintenance in SEA, it should take up to 2 hours. 2025-05-12 17:15:00 UTC Operational [ Maintenance scheduled ] An upstream provider is performing critical network maintenance in SEA, from 14:00 UTC (07:00am PDT local time) to 16:00 UTC (09:00am PDT local time). You may experience a short total loss of connectivity for up to 15 minutes within the scheduled maintenance window hours.
Delayed Notification & Workflows
Timeline · 1 update
- monitoring Feb 20, 2025, 11:16 PM UTC
2025-02-20 23:05:00 UTC Operational [ Resolved ] Delayed Notification & Workflows - 23:05- 23:15 UTC - Queues were backed up. Currently investigating the root cause. Services should be normal now.
Google Play App Unavailable
Timeline · 1 update
- monitoring Oct 24, 2024, 01:38 PM UTC
2024-10-24 22:54:17 UTC Operational [ Resolved ] The Android app is available again. You can find it here: https://play.google.com/store/apps/details?id=com.pagertree.app&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1 2024-10-24 13:38:21 UTC Problem detected [ Resolving ] We are aware that the Android app is currently unavailable from the Play store. We are working with Google to get it relisted. Thank you for your patience.