Pagely experienced a major incident on July 28, 2022 affecting Support System, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2022, 05:31 PM UTC
We're currently investigating an issue with our Live Chat and Ticketing system in which the systems are intermittently available with our platform provider and working on a resolution in order to bring them fully back online.
- identified Jul 28, 2022, 05:44 PM UTC
Latest updates from the provider: We have confirmed access issues and high error rates in the US-East region. Further updates to come shortly.
- identified Jul 28, 2022, 06:29 PM UTC
Update from provider: July 28, 2022 11:00 AM: Our team continues to investigate elevated error rates and access issues in the US-East region. We will post another update within the next 30 minutes.
- identified Jul 28, 2022, 06:52 PM UTC
Latest update: July 28, 2022 11:36 AM: We are beginning to see some improvement in the error rates affecting the US-East region. Our team is monitoring and we will post another update in the next 30 minutes.
- resolved Jul 28, 2022, 07:32 PM UTC
As of 12:15 PM MST, the issues and errors around tickets and chats from our provider have been resolved.