Pagely incident

Service degradation with Zendesk support

Minor Resolved View vendor source →

Pagely experienced a minor incident on September 11, 2023 affecting Support System and Live Chat, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 07:07 PM UTC
Resolved
Sep 11, 2023, 08:25 PM UTC
Duration
1h 18m
Detected by Pingoru
Sep 11, 2023, 07:07 PM UTC

Affected components

Support SystemLive Chat

Update timeline

  1. investigating Sep 11, 2023, 07:07 PM UTC

    We are investigating an issue with Zendesk. Customers can still create support tickets within Atomic, but live chat and ticket response times may be slower than normal.

  2. resolved Sep 11, 2023, 08:25 PM UTC

    Zendesk reports that this issue has been resolved.