Pagely incident

Support Ticket Creation Issues for Collaborators

Notice Resolved View vendor source →

Pagely experienced a notice incident on October 19, 2023 affecting Support System, lasting 18h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2023, 01:08 AM UTC
Resolved
Oct 19, 2023, 07:14 PM UTC
Duration
18h 5m
Detected by Pingoru
Oct 19, 2023, 01:08 AM UTC

Affected components

Support System

Update timeline

  1. investigating Oct 19, 2023, 01:08 AM UTC

    We are currently investigating in an issue regarding a small subset of collaborators that can not submit a ticket through our ticketing system. We will provide further updates as we continue to resolve this issue.

  2. resolved Oct 19, 2023, 07:14 PM UTC

    This issue has been identified and resolved.