Pagely incident
Shared database outage for vps-virginia-aurora-20
Pagely experienced a major incident on December 31, 2024 affecting VPS Hosting Infrastructure, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 31, 2024, 01:07 AM UTC
We were alerted to an issue with the shared database vps-virginia-aurora-20 and are currently investigating the issues at this time.
- identified Dec 31, 2024, 01:53 AM UTC
The issue has been identified with the database and a fix is being implemented.
- identified Dec 31, 2024, 02:52 AM UTC
Our team is continuing to work with AWS to implement a fix at this time.
- identified Dec 31, 2024, 03:57 AM UTC
Our engineering team is actively working with AWS regarding issues with the database vps-virginia-aurora-20.
- monitoring Dec 31, 2024, 04:46 AM UTC
Our engineering team has restored vps-virginia-aurora-20 to a new database environment and sites are now able to connect to this new environment properly. We are still monitoring this new environment and site availability has been restored.
- resolved Dec 31, 2024, 05:01 AM UTC
The new database environment is working as expected and no further action is needed at this time. This incident has been resolved.