Pagely experienced a notice incident on January 16, 2025, lasting 17h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 16, 2025, 09:32 PM UTC
We are currently investigating an issue with our payment processor preventing payments and stopping sign-ups.
- investigating Jan 16, 2025, 10:30 PM UTC
Our payment processor is investigating this issue further at this time.
- investigating Jan 16, 2025, 11:28 PM UTC
Our payment processor is still investigating further. We will update once we have further information.
- investigating Jan 17, 2025, 12:32 AM UTC
Our payment processor is currently still investigating the issue.
- investigating Jan 17, 2025, 01:31 AM UTC
Our payment processor is still currently investigating the issues.
- investigating Jan 17, 2025, 02:30 AM UTC
Our payment processor is still investigating the issue. We will update once we have further information.
- investigating Jan 17, 2025, 03:37 AM UTC
Our payment processor has identified the issue and is currently working on restoring services. We will update once we have further information.
- investigating Jan 17, 2025, 07:39 AM UTC
Our payment processor is continuing to work on the issue. We will continue to monitor and update when we have more information.
- identified Jan 17, 2025, 12:01 PM UTC
Our payment processor is testing the service before restoring its functionality. We will continue to follow the status of the service and report any updates accordingly.
- monitoring Jan 17, 2025, 01:51 PM UTC
Our payment processor has reported that the service has been restored. We are monitoring how the service operates on Pagely end. We will provide an update as we confirm that it operates as expected.
- resolved Jan 17, 2025, 02:42 PM UTC
The incident with the payment processor has been resolved! We can confirm that payment processing is operating as expected now.