Paessler incident

Login to app.my-prtg.com unavailable

Critical Resolved View vendor source →

Paessler experienced a critical incident on December 8, 2022 affecting Website, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2022, 07:45 AM UTC
Resolved
Dec 08, 2022, 11:35 AM UTC
Duration
3h 50m
Detected by Pingoru
Dec 08, 2022, 07:45 AM UTC

Affected components

Website

Update timeline

  1. investigating Dec 08, 2022, 09:28 AM UTC

    We are currently investigating the issue. Logins to PRTG Hosted Monitor Instances are not affected.

  2. monitoring Dec 08, 2022, 09:48 AM UTC

    Logins are possible again, we are monitoring the situation currently.

  3. resolved Dec 08, 2022, 11:35 AM UTC

    The incident has been resolved.