Paessler incident

Logging in to PRTG Hosted Monitor Instances via Browser impaired

Major Resolved View vendor source →

Paessler experienced a major incident on September 11, 2023 affecting Authentication, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 10:10 AM UTC
Resolved
Sep 11, 2023, 11:07 AM UTC
Duration
57m
Detected by Pingoru
Sep 11, 2023, 10:10 AM UTC

Affected components

Authentication

Update timeline

  1. investigating Sep 11, 2023, 10:10 AM UTC

    Logins to PRTG Hosted Monitor instances currently impaired, users get stuck at a loading screen. We are investigating the issue. Logins via Desktop application and mobile apps are working.

  2. resolved Sep 11, 2023, 11:55 AM UTC

    Issue fixed. Root cause was a misconfigured access policy.