Paessler incident
Contacting Support via 'Setup | Contact Support' impaired
Paessler experienced a notice incident on June 18, 2024 affecting PRTG Servers, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
PRTG Servers
Update timeline
- investigating Jun 18, 2024, 07:52 AM UTC
When trying to send logs/contact support via 'Setup | Contact Support' from a PRTG Hosted Monitor instance, it fails with error '403 forbidden'
- identified Jun 18, 2024, 08:43 AM UTC
A potential configuration issue has been identified, a fix is on its way.
- monitoring Jun 18, 2024, 10:24 AM UTC
A fix has been implemented, we are monitoring the situation.
- resolved Jun 18, 2024, 11:32 AM UTC
This incident has been resolved.