PactFlow incident

Issues with SSO login

Minor Resolved View vendor source →

PactFlow experienced a minor incident on November 25, 2020 affecting Web Application, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 04:27 PM UTC
Resolved
Nov 25, 2020, 10:49 PM UTC
Duration
6h 22m
Detected by Pingoru
Nov 25, 2020, 04:27 PM UTC

Affected components

Web Application

Update timeline

  1. monitoring Nov 25, 2020, 04:27 PM UTC

    We are aware of issues preventing some users from logging in with Single Sign-On (SSO). AWS is experiencing infrastructure issues. We are actively monitoring the situation.

  2. resolved Nov 25, 2020, 10:49 PM UTC

    AWS infrastructure issues are recovering, and we have noticed performance improvements with SSO logins.