Packaly experienced a minor incident on November 1, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 01, 2021, 08:43 AM UTC
Type: Incident Duration: 7 hours and 29 minutes Affected Components: Rider Application Nov 1, 08:43:00 GMT+0 - Investigating - We are currently suffering from a technical outage on our rider application, which results in delayed performance for our riders and potential delivery of parcels. The GPS locations of our riders are not updating. We are currently investigating the issue on our platform but you might notice delivery time issues. Nov 1, 14:50:45 GMT+0 - Identified - We have identified the issue on our application and are working out a fix for it right now. However, there still is a delay in delivery performance due to this technical issue. Nov 1, 14:58:11 GMT+0 - Monitoring - We are implement a fix for the problem as we speak. Hold tight! Nov 1, 16:12:24 GMT+0 - Resolved - We just resolved the issue!