packagecloud incident

Packages uploaders not available to handle upload

Major Resolved View vendor source →

packagecloud experienced a major incident on December 15, 2022 affecting API and Frontend and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2022, 02:21 AM UTC
Resolved
Dec 15, 2022, 04:29 AM UTC
Duration
2h 7m
Detected by Pingoru
Dec 15, 2022, 02:21 AM UTC

Affected components

APIFrontendDeb/Apt RepositoriesRPM/yum RepositoriesGem RepositoriesPyPI Repositories

Update timeline

  1. identified Dec 15, 2022, 02:21 AM UTC

    We've identified the issue as the uploader services not being able to load the docker images required to start the uploader services.

  2. monitoring Dec 15, 2022, 03:18 AM UTC

    The base image required by our uploaders has been rebuilt and redeployed. All package uploads should be working. We're monitoring the situation.

  3. resolved Dec 15, 2022, 04:29 AM UTC

    This incident has been resolved.