packagecloud incident

Fallout from Maintenance Window

Minor Resolved View vendor source →

packagecloud experienced a minor incident on January 25, 2019 affecting API and Frontend and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2019, 11:04 PM UTC
Resolved
Jan 26, 2019, 02:00 AM UTC
Duration
2h 56m
Detected by Pingoru
Jan 25, 2019, 11:04 PM UTC

Affected components

APIFrontendDeb/Apt RepositoriesRPM/yum RepositoriesGem RepositoriesPyPI RepositoriesDatacenterData Store

Update timeline

  1. monitoring Jan 25, 2019, 11:04 PM UTC

    We are still dealing with some fallout from our scheduled maintenance. The issue has been identified and all required parties are working on it.

  2. identified Jan 26, 2019, 01:09 AM UTC

    We have started an alternative contingency plan in order to restore website functionality, it should finish soon. Thanks again for your patience while we work to resolve this issue.

  3. monitoring Jan 26, 2019, 01:30 AM UTC

    The site appears to be fully restored, however we will be closely monitoring the situation to make sure it remains operational before resolving this incident.

  4. resolved Jan 26, 2019, 02:00 AM UTC

    Still monitoring site health as usual, but marking this particular incident as resolved.