Paazl experienced a minor incident on September 13, 2023 affecting UPS, lasting 18h 12m. The incident has been resolved; the full update timeline is below.
Affected components
UPS
Update timeline
- identified Sep 13, 2023, 02:29 PM UTC
We have been notified that UPS is giving an Authentication error: Unable to validate shipping order at UPS: (250002) Invalid Authentication Information We have reached out to UPS for more information
- identified Sep 13, 2023, 04:44 PM UTC
UPS has notified us that they are investigating the issue. We will post further updates as they arise.
- resolved Sep 14, 2023, 08:42 AM UTC
This incident has been resolved.