Paazl experienced a minor incident on November 24, 2023 affecting Paazl Checkout Widget and Paazl Live Webservice and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2023, 09:25 AM UTC
We are currently investigating an issue regarding the visibility of shipping options. We are looking into the matter with the highest priority.
- monitoring Nov 24, 2023, 09:48 AM UTC
We've implemented a fix and we will keep monitoring the situation
- resolved Nov 24, 2023, 12:49 PM UTC
The incident has been resolved and our performance is back to normal.
- postmortem Dec 01, 2023, 01:22 PM UTC
At around 09:55, we noticed the first signs of a degraded performance. Within 15 minutes, at 10:10, we managed to determine the root cause being related to the allocation of traffic per instance. We were able to implement a fix that was fully operational at 10:25. Immediately after the fix, the stability of our platform was restored with response times quickly returning to normal levels.