Paazl incident

Degraded performance in checkouts

Notice Resolved View vendor source →

Paazl experienced a notice incident on December 12, 2024 affecting Paazl Checkout Widget and Paazl Live Webservice, lasting 15h. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2024, 05:32 PM UTC
Resolved
Dec 13, 2024, 08:33 AM UTC
Duration
15h
Detected by Pingoru
Dec 12, 2024, 05:32 PM UTC

Affected components

Paazl Checkout WidgetPaazl Live Webservice

Update timeline

  1. investigating Dec 12, 2024, 03:41 PM UTC

    We are seeing higher error-rates in our monitoring which is affecting our response times. We are currently investigating this issue.

  2. identified Dec 12, 2024, 05:32 PM UTC

    The issue has been identified and repairs are ongoing.

  3. monitoring Dec 12, 2024, 06:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 13, 2024, 08:33 AM UTC

    This incident has been resolved.