Owens CC experienced a major incident on March 22, 2022 affecting Phone System, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Phone System
Update timeline
- investigating Mar 22, 2022, 12:50 PM UTC
Currently our call centers are not able to receive calls. We are investigating the cause.
- identified Mar 22, 2022, 01:18 PM UTC
We are working with our vendor to bring our call centers back up.
- monitoring Mar 22, 2022, 01:39 PM UTC
Our call centers are back up. We will monitor the situation over the next few hours.
- resolved Mar 22, 2022, 04:31 PM UTC
At this time we feel the issue is resolved.