Owens CC incident

Onbase Production Clients and Unity Forms Outage

Major Resolved View vendor source →

Owens CC experienced a major incident on October 27, 2022, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2022, 02:47 PM UTC
Resolved
Oct 27, 2022, 03:56 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 27, 2022, 02:47 PM UTC

Update timeline

  1. investigating Oct 27, 2022, 02:47 PM UTC

    Affected Service(s): Following forms and Onbase production clients are unavailable. * Financial Aid File Upload Form * Ohio Short Term Certificate Grant * Satisfactory Academic Progress Student Appeal Form * 2023-2024 Independent Student Household and Number in College Verification Form * Choose Ohio First Scholarship Application * Aspire Student Registration and Release of Information Form * Counseling Consent and Tele-mental Health Consent Form * Counseling Community Referral and Scheduling * Crisis Resource Guide and Counseling Services Risk Assessment for Service Interruption: 5 = Unexpected Impact / Unknown restoration time frame We apologize for the impact of this issue. If you have any questions or concerns regarding this outage, please contact the Owens Community College Help Desk at 567.661.7120.

  2. investigating Oct 27, 2022, 02:48 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 27, 2022, 03:56 PM UTC

    All Onbase services are now up and running. We apologize for the impact of this issue.