Owens CC incident

Phone System Issue

Major Resolved View vendor source →

Owens CC experienced a major incident on September 26, 2025 affecting Phone System, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 01:20 PM UTC
Resolved
Sep 26, 2025, 03:08 PM UTC
Duration
1h 47m
Detected by Pingoru
Sep 26, 2025, 01:20 PM UTC

Affected components

Phone System

Update timeline

  1. investigating Sep 26, 2025, 01:20 PM UTC

    We are currently experiencing issues with our Help Desk and Student Services phone groups. We are investigating the issue. All direct phone numbers are still working.

  2. investigating Sep 26, 2025, 01:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 26, 2025, 02:15 PM UTC

    We have identified the problem and are working towards a solution.

  4. resolved Sep 26, 2025, 03:08 PM UTC

    This incident has been resolved.