OVHcloud incident

Issue with delivery of windows license for EU region

Minor Resolved View vendor source →

OVHcloud experienced a minor incident on August 18, 2026 affecting Bare Metal Services and Network Services (ERI) and 1 more component, lasting 20h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 06:55 PM UTC
Resolved
Aug 19, 2026, 03:21 PM UTC
Duration
20h 25m
Detected by Pingoru
Aug 18, 2026, 06:55 PM UTC

Affected components

Bare Metal ServicesNetwork Services (ERI)Network Services (GRA)Network Services (LIM)Network Services (RBX)Network Services (WAW)

Update timeline

  1. investigating Aug 18, 2026, 06:55 PM UTC

    We're currently investigating an issue where Windows license delivery in the EU region gets stuck with a status of "Error," caused by an internal server error. Our teams are actively working toward a resolution, and updates will be shared as progress is made. We apologize for the inconvenience. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

  2. investigating Aug 18, 2026, 06:55 PM UTC

    We're currently investigating an issue where Windows license delivery in the EU region gets stuck with a status of "Error," caused by an internal server error. Our teams are actively working toward a resolution, and updates will be shared as progress is made. We apologize for the inconvenience.

  3. identified Aug 18, 2026, 07:07 PM UTC

    We have identified the issue that might be causing the delay in delivery of licenses for Eu region, We are going to continue to monitor the issue. Apologies for the inconvenience.

  4. identified Aug 18, 2026, 07:07 PM UTC

    We have identified the issue that might be causing the delay in delivery of licenses for Eu region, We are going to continue to monitor the issue. Apologies for the inconvenience.

  5. monitoring Aug 18, 2026, 07:11 PM UTC

    Fix has been applied, we will continue to monitor the fix and prevent any other issues.

  6. monitoring Aug 18, 2026, 07:11 PM UTC

    Fix has been applied, we will continue to monitor the fix and prevent any other issues.

  7. resolved Aug 19, 2026, 03:21 PM UTC

    Issue has been resolved