OVHcloud incident

Issue reported with creating cancellation at expiration on baremetal resources

Minor Resolved View vendor source →

OVHcloud experienced a minor incident on June 26, 2026 affecting Bare Metal Services and Network Services (BHS) and 1 more component, lasting 11d 21h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 04:12 PM UTC
Resolved
Jul 08, 2026, 01:41 PM UTC
Duration
11d 21h
Detected by Pingoru
Jun 26, 2026, 04:12 PM UTC

Affected components

Bare Metal ServicesNetwork Services (BHS)Network Services (ERI)Network Services (GRA)Network Services (HIL)Network Services (LIM)Network Services (RBX)Network Services (SBG)Network Services (SGP)Network Services (SYD)

Update timeline

  1. investigating Jun 26, 2026, 04:12 PM UTC

    Customers reported inability to request cancellation at expiration of their service for baremetal resources. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

  2. investigating Jun 26, 2026, 04:12 PM UTC

    Customers reported inability to request cancellation at expiration of their service for baremetal resources.

  3. identified Jun 26, 2026, 04:48 PM UTC

    Issue has been identified and the engineering team is working on a fix.

  4. identified Jun 26, 2026, 04:48 PM UTC

    Issue has been identified and the engineering team is working on a fix.

  5. identified Jun 26, 2026, 06:04 PM UTC

    Resolve Plan: A patch will be pushed Monday to resolve the behavior of not being able to cancel your Bare Metal services at expiration date. We can confirm that the option to cancel your Bare Metal services now is still working without issues. Symptoms: In your OVHcloud Control Panel, when selecting to cancel Bare Metal service(s) at expiration, the submission spins without processing or erroring. Workaround: Between now and Monday, should you need to cancel your Bare Metal service(s) at expiration date, please raise a Billing Support ticket via your OVHcloud Control Panel or via our /support API request. https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

  6. identified Jun 26, 2026, 06:04 PM UTC

    Resolve Plan: A patch will be pushed Monday to resolve the behavior of not being able to cancel your Bare Metal services at expiration date. We can confirm that the option to cancel your Bare Metal services now is still working without issues. Symptoms: In your OVHcloud Control Panel, when selecting to cancel Bare Metal service(s) at expiration, the submission spins without processing or erroring. Workaround: Between now and Monday, should you need to cancel your Bare Metal service(s) at expiration date, please raise a Billing Support ticket via your OVHcloud Control Panel or via our /support API request. https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

  7. identified Jul 02, 2026, 03:00 PM UTC

    A fix is in progress and is expected to be available within the next week.

  8. identified Jul 02, 2026, 03:00 PM UTC

    A fix is in progress and is expected to be available within the next week.

  9. identified Jul 06, 2026, 03:00 PM UTC

    Fix will be applied tomorrow, 2026-07-07, at 12:30 PM UTC.

  10. monitoring Jul 07, 2026, 01:35 PM UTC

    Fix was applied and we are monitoring to ensure no more issues are happening.

  11. monitoring Jul 07, 2026, 01:35 PM UTC

    Fix was applied and we are monitoring to ensure no more issues are happening.

  12. resolved Jul 08, 2026, 01:41 PM UTC

    No new issues reported. Resolving the incident.