Overleaf incident

Scheduled database maintenance

Notice Resolved View vendor source →

Overleaf experienced a notice incident on July 31, 2023 affecting Overleaf and Git Access (git.overleaf.com), lasting 23h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2023, 10:51 AM UTC
Resolved
Aug 01, 2023, 10:07 AM UTC
Duration
23h 15m
Detected by Pingoru
Jul 31, 2023, 10:51 AM UTC

Affected components

OverleafGit Access (git.overleaf.com)

Update timeline

  1. investigating Jul 31, 2023, 10:51 AM UTC

    Overleaf will be partially down for routine maintenance from 7 UTC to 9 UTC on 1 August 2023. The following may be affected by the maintenance: - access to project-history - logging in or registering through institutional single sign on (SSO) - adding or removing emails or affiliations - deleting your account - viewing your subscription settings - university portals - templates, articles and examples in the gallery - publishing via the publish menu [Should this be "Submit"] - creating projects through IEEE Collabratec™ - the IEEE LaTeXQC (LaTeX Analyzer) service - the latex conversions API - direct git pull and push for some older projects - access to legacy Overleaf v1 projects not imported to Overleaf v2 Project listing, editing and compiling should not be affected.

  2. investigating Aug 01, 2023, 07:01 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 01, 2023, 08:06 AM UTC

    We are continuing to investigate this issue.

  4. identified Aug 01, 2023, 08:14 AM UTC

    We are still finishing off this maintenance period. History and git access are still offline for some users.

  5. monitoring Aug 01, 2023, 09:03 AM UTC

    The maintenance is now complete, and we are continuing to monitor.

  6. resolved Aug 01, 2023, 10:07 AM UTC

    This incident has been resolved.