Overleaf incident

Website instability

Critical Resolved View vendor source →

Overleaf experienced a critical incident on February 24, 2024 affecting Overleaf, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2024, 06:23 PM UTC
Resolved
Feb 24, 2024, 08:56 PM UTC
Duration
2h 33m
Detected by Pingoru
Feb 24, 2024, 06:23 PM UTC

Affected components

Overleaf

Update timeline

  1. investigating Feb 24, 2024, 06:23 PM UTC

    We are currently investigating website instability where users are receiving server errors.

  2. investigating Feb 24, 2024, 06:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2024, 07:13 PM UTC

    We are attempting to mitigate the issue that's causing the instability

  4. identified Feb 24, 2024, 07:20 PM UTC

    We're seeing improvements in server stability. We continue working on the issue.

  5. monitoring Feb 24, 2024, 07:38 PM UTC

    We continue to monitor server stability.

  6. resolved Feb 24, 2024, 08:56 PM UTC

    This incident has been resolved.