Overleaf incident

PDF rendering errors

Minor Resolved View vendor source →

Overleaf experienced a minor incident on April 5, 2024 affecting Compiles, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 07:36 PM UTC
Resolved
Apr 05, 2024, 07:36 PM UTC
Duration
Detected by Pingoru
Apr 05, 2024, 07:36 PM UTC

Affected components

Compiles

Update timeline

  1. investigating Apr 05, 2024, 04:31 PM UTC

    We are investigating reports that PDFs are not rendering for some users.

  2. investigating Apr 05, 2024, 04:57 PM UTC

    We're still investigating the issue. Some users are reporting that switching "PDF Viewer" from "Overleaf" to "Browser" in the Overleaf Menu solves the issue. Details can be found here: https://www.overleaf.com/learn/how-to/Changing_PDF_viewer

  3. monitoring Apr 05, 2024, 06:35 PM UTC

    We have identified the issue and a fix has been implemented. Refreshing the page should restore the PDF rendering. If you changed your PDF Viewer to "Browser" you can change it back to "Overleaf".

  4. resolved Apr 05, 2024, 07:36 PM UTC

    The issue has been fully resolved. Users who switched their PDF viewer to "Browser" as a workaround can switch it back to "Overleaf".