Overleaf incident

Repeated Writefull pop-up messages in the editor

Overleaf experienced a minor incident on December 9, 2024 affecting Overleaf, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started: Dec 09, 2024, 06:12 PM UTC
Resolved: Dec 09, 2024, 08:19 PM UTC
Duration: 2h 6m
Detected by Pingoru: Dec 09, 2024, 06:12 PM UTC

Affected components

Overleaf

Update timeline

identified Dec 09, 2024, 06:12 PM UTC

Some users are reporting a problem with pop-up messages for Writefull that are difficult to dismiss and that re-appear frequently. This was due to a temporary configuration issue that has now been addressed. Users who are still seeing this message should refresh their browser page and then dismiss the message.
monitoring Dec 09, 2024, 06:28 PM UTC

We continue to monitor this incident. Users who are still seeing the pop-up messages should refresh their browser page and then dismiss the message.
resolved Dec 09, 2024, 08:19 PM UTC

This incident has been resolved.