Overleaf incident

Writefull suggestions are failing for some users

Major Resolved

Overleaf experienced a major incident on September 2, 2026, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 02:40 PM UTC
Resolved
Sep 02, 2026, 06:43 PM UTC
Duration
4h 2m
Detected by Pingoru
Sep 02, 2026, 02:40 PM UTC

Update timeline

  1. investigating Sep 02, 2026, 02:40 PM UTC

    Some users will get an error response when requesting suggestions via the Writefull models

  2. identified Sep 02, 2026, 03:46 PM UTC

    We are working to improve availability of suggestion models. Other site functions are not affected.

  3. monitoring Sep 02, 2026, 05:15 PM UTC

    The situation is improving. We are continuing to monitor.

  4. resolved Sep 02, 2026, 06:43 PM UTC

    The issue with suggestions has been resolved. We are continuing to monitor the service.