Ouriginal incident

Delay in report processing and problems submitting via email

Minor Resolved View vendor source →

Ouriginal experienced a minor incident on March 25, 2020 affecting Email submissions and Report Processing, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2020, 04:33 PM UTC
Resolved
Mar 25, 2020, 05:37 PM UTC
Duration
1h 3m
Detected by Pingoru
Mar 25, 2020, 04:33 PM UTC

Affected components

Email submissionsReport Processing

Update timeline

  1. investigating Mar 25, 2020, 04:33 PM UTC

    We are currently experiencing internet connection issues at one of our datacenters. Technichans are investigating. Expect delays in report processing. Submissions via email are also affected. We shall update with a resolution time as soon as possible.

  2. identified Mar 25, 2020, 04:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 25, 2020, 05:37 PM UTC

    This incident has been resolved. It was relating to a DNS problem with our Internet provider. The problem affected mainly report processing. All system are GO since 17:35 CET (5:35 pm CET)