Ouriginal experienced a minor incident on May 16, 2023 affecting Report Processing and Ouriginal Webinbox and 1 more component, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2023, 06:14 AM UTC
We are currently experiencing a delay in generating reports. Investigating, next update in 60 min
- identified May 16, 2023, 07:07 AM UTC
Root cause is identified and fix is in progress
- identified May 16, 2023, 07:49 AM UTC
We are continuing to work on a fix for this issue.
- identified May 16, 2023, 09:20 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 16, 2023, 11:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2023, 11:56 AM UTC
This incident has been resolved.
- postmortem May 23, 2023, 12:53 PM UTC
**Course of events** Due to a problem in the database, several parts of our system got slower and then unresponsive. When it was detected, thorough troubleshooting identified the error and a fix was implemented. **How do we prevent this from happening again?** By developing our routines. **How does this affect your organization?** There are no immediate actions you need to take, since we are taking measures to minimize the inconvenience for all customers. We apologize for the inconvenience this may have caused you. **Yours sincerely,** **Team Ouriginal by Turnitin**