OTOY incident

Increased OctaneLive Errors

Critical Resolved View vendor source →

OTOY experienced a critical incident on August 20, 2020 affecting OctaneLive API and OctaneLive Gateway, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2020, 01:54 AM UTC
Resolved
Aug 20, 2020, 03:07 AM UTC
Duration
1h 12m
Detected by Pingoru
Aug 20, 2020, 01:54 AM UTC

Affected components

OctaneLive APIOctaneLive Gateway

Update timeline

  1. investigating Aug 20, 2020, 01:54 AM UTC

    We are currently investigating this issue.

  2. identified Aug 20, 2020, 02:06 AM UTC

    We have identified an issue with OctaneLive that is causing licensing errors for a significant number of requests, we are currently implementing a fix now.

  3. monitoring Aug 20, 2020, 02:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2020, 03:07 AM UTC

    This incident has been resolved.