OTOY experienced a critical incident on September 20, 2022 affecting OctaneLive API and OctaneLive Gateway, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2022, 09:47 AM UTC
We are currently investigating this issue.
- identified Sep 20, 2022, 09:54 AM UTC
There has been a significant increase in the number of failed requests, however at this time roughly 80% of requests are still being processed successfully. We are continuing to investigate.
- monitoring Sep 20, 2022, 10:06 AM UTC
We have identified a performance issue related to our primary licensing database and have implemented mitigation steps to resolve the issue. We are continuing to monitor for any further issues.
- resolved Sep 20, 2022, 10:44 AM UTC
Monitoring has confirmed that the mitigation measures have been effective, and all requests are now succeeding. We will continue to monitor for any further issues, however if you continue to experience issues please contact us at [email protected]