OTOY experienced a minor incident on May 22, 2017, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 22, 2017, 04:50 AM UTC
We are currently investigating an increase in issues reported with subscribing to OctaneVR via PayPal. These issues seem to be occurring only during initial sign-up, so we do not believe that existing subscribers are affected at this time. If you have experienced an issue while attempting to subscribe, we highly recommend you contact us at [email protected].
- investigating May 22, 2017, 09:06 PM UTC
We have identified an intermittent issue related to the communication between our servers and the PayPal API during the subscription sign-up process, and are currently working with PayPal to identify the cause.
- monitoring May 23, 2017, 12:46 AM UTC
We are no longer detecting any new incidents related to this issue, however we will continue to monitor subscriptions to ensure that the issue is not reoccurring.
- resolved May 23, 2017, 11:41 PM UTC
We have not detected any new incidents related to this issue, so we believe that the underlying cause has been fixed by PayPal.