OTOY experienced a major incident on September 1, 2022 affecting OctaneLive API and OctaneLive Gateway, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2022, 07:25 PM UTC
An issue with the load-balancer for octanerender.com has been identified and we have taken steps to mitigate the impact. Please note that some macOS builds of OctaneRender may continue to be unavailable while we troubleshoot this issue. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again.
- monitoring Sep 01, 2022, 07:45 PM UTC
We have resolved the issue with the load-balancer, and are continuing to monitor for any further issues. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again. If issues persist, please contact [email protected]
- monitoring Sep 01, 2022, 08:10 PM UTC
We have identified no further issues at this time.
- resolved Sep 01, 2022, 08:26 PM UTC
This incident has been resolved. If you are still experiencing issues with OctaneRender activation, please clear your DNS cache and try again. If issues persist, please contact [email protected]