OTOY experienced a major incident on May 17, 2016 affecting OctaneLive API, lasting 6d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled May 17, 2016, 03:22 AM UTC
We will be performing scheduled maintenance on our core infrastructure on Monday, May 23 2016 - 02:00 UTC. We anticipate the maintenance to last no longer than 2 hours, during which time OctaneLive, home.otoy.com & the customer area will be unavailable. Please note that you will be unable to activate/deactivate licenses during this period.
- scheduled May 23, 2016, 12:59 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress May 23, 2016, 02:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- in progress May 23, 2016, 04:08 AM UTC
Due to a few issues identified during the maintenance, we are running a bit late with the scheduled changes. We will update this page as we progress.
- in progress May 23, 2016, 05:03 AM UTC
We have completed the changes to the licensing system, and the changes to the purchase system are almost complete.
- monitoring May 23, 2016, 06:08 AM UTC
We have completed the scheduled maintenance and all services have resumed normal operation. Please email [email protected] if you experience any issues.
- completed May 23, 2016, 07:23 AM UTC
The scheduled maintenance has been completed.