Otera incident

We are currently experiencing performance degradation causing slowness across the Platform

Major Resolved View vendor source →

Otera experienced a major incident on September 22, 2025 affecting Studio Health - EU and Studio API health - EU, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 02:58 PM UTC
Resolved
Sep 22, 2025, 06:01 PM UTC
Duration
3h 2m
Detected by Pingoru
Sep 22, 2025, 02:58 PM UTC

Affected components

Studio Health - EUStudio API health - EU

Update timeline

  1. investigating Sep 22, 2025, 02:58 PM UTC

    We’re currently experiencing performance issues resulting in slowness across DeepOpinion's Platform, and our team is working to mitigate the impact.

  2. resolved Sep 22, 2025, 06:01 PM UTC

    A fix has been applied, tested, monitored, and resolved the issue.