Otera experienced a minor incident on March 19, 2026 affecting Studio API health - EU, lasting 10h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Studio API health - EU
Update timeline
- investigating Mar 19, 2026, 10:44 AM UTC
At 10:48 CET, we started seeing issues related to some classification tasks failing. This seems to be related to an LLM returning errors. We are currently investigating. These only affect Classification agents.
- identified Mar 19, 2026, 12:08 PM UTC
The issue is identified. It is related to "confidence scores" in agent. Workaround: Disable the confidence scores in the affected agents. We are continuing to investigate to resolve it.
- identified Mar 19, 2026, 02:20 PM UTC
We have a fix being tested internally.
- identified Mar 19, 2026, 05:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 19, 2026, 07:27 PM UTC
A fix has been deployed, we are monitoring.
- resolved Mar 19, 2026, 09:01 PM UTC
The incident has been resolved.