Otera incident

Increase in Document Splitting Agent fail rates.

Minor Resolved View vendor source →

Otera experienced a minor incident on March 24, 2026 affecting Studio Health - EU, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 12:16 PM UTC
Resolved
Mar 24, 2026, 04:45 PM UTC
Duration
4h 29m
Detected by Pingoru
Mar 24, 2026, 12:16 PM UTC

Affected components

Studio Health - EU

Update timeline

  1. investigating Mar 24, 2026, 12:16 PM UTC

    We are seeing an increase in the document splitting agents fail rates. We are currently investigating. The issue is sporadic and affects a small percentage of requests.

  2. resolved Mar 24, 2026, 04:45 PM UTC

    The issue has been resolved. We are planning on further improvement to this agent.