Otera incident

Issues with Document Uploader service, affecting Document Splitting agents.

Notice Resolved View vendor source →

Otera experienced a notice incident on April 2, 2026 affecting Studio API health - EU, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 08:15 AM UTC
Resolved
Apr 02, 2026, 12:53 PM UTC
Duration
4h 38m
Detected by Pingoru
Apr 02, 2026, 08:15 AM UTC

Affected components

Studio API health - EU

Update timeline

  1. investigating Apr 02, 2026, 08:15 AM UTC

    We are seeing sporadic timeout issues with document uploader service affecting some of the document splitting agents tasks. We are investigating.

  2. monitoring Apr 02, 2026, 12:21 PM UTC

    We have deployed a fix and currently monitoring. All processing is normal since the deployment.

  3. resolved Apr 02, 2026, 12:53 PM UTC

    The issue has been resolved.