Otera experienced a major incident on July 9, 2026 affecting Studio Health - EU, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Studio Health - EU
Update timeline
- investigating Jul 09, 2026, 06:58 AM UTC
There is an issue logging into Otera Studio. We are currently investigating. All other systems are working normally
- identified Jul 09, 2026, 07:48 AM UTC
We have identified the issue and working on a fix.
- resolved Jul 09, 2026, 08:00 AM UTC
The incident has been resolved. Studio is now accessible. The issue was related to a gateway configuration change routing authorization through a different URL. We have updated the configuration to resolve the issue. This only affected Studio login, and had no impact on automations or agents.